很多大学生毕业后，会选择做速卖通客服，因为现在跨境电商行业是非常火热的，而速卖通客服对我们的英语要求比较低，懂基本的英语听说读写就行。不过，作为速卖通客服，要懂得一些基本的话术。
一、客服话术英语
1、运输途中，客户催发货
friend，just be a little paitent , your item is in transit.if you still not receive the goods within 20 days . i need refund you full money or send u new one ，thanks for your understanding.
2、更换快递
hi,friend, this is XXX .because the XXX channel is busy . in order to send you soon , we need change it to XXX channel ,It is easy to send you fast .
friend , piease understand, so i can help you track your goods carefully .and give quick talk to you. Also you can get better service from me, like lowest price,quicker shipping speed, better after sales support.My skype：XXX .whatsapp : +86 XXXXXXXX.
good day.
3、节日期间客户催发货
hi,
friend , thanks for your order, and you know nowadays in china is our XXX hoilday , so we need send you the goods after the hoilday end up ,never worry that , after we go to work at the date XXXX, we will send you the goods and give you the tracking number fast . Any problem , just
feel free to talk with me . My skype ：XXXX .whatsapp : +86 XXXXX.
good day.
4、节日后客户催发货1
hi，friend，
i will send you the goods this week , because we just come back to work today from china XXXX hoilday , hope you can understand ,thanks a lot.
二、速卖通客服怎么样？
因为速卖通客服每天的工作,就是接待一下客户、用电脑和客户聊天、促成客户成交、完成一些订单整理等相关事情,都是也能够电脑工作的,身体上的疲劳程度,与在烈日严寒中奋斗的农民工而言,肯定是不可同日而语的,相对来说非常轻松。
但是另一方面,由于速卖通客服需要经常处理一些交易过程中的纠纷,有时候还会碰到一些蛮不讲理的客户,或者是自己不了解的问题,这时候就会变得比较麻烦。尤其是在与客户纠缠的过程中,甚至还有不少会出口伤人,这时候,心就会觉得比较累。
这里给大家分享了一些基本的速卖通客服英文话术，大家可以参考下，并根据具体的情况进行修改。其实，做速卖通客服是挺锻炼人的，我们要懂得如何平衡客户和公司的利益。
